Privacy Policy

PRIVACY POLICY

Adriana Chede’s registered company address is 23B Dennington Park Road, NW6 1BB, London.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.adrianachede.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit cards and paypal email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/ .

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@adrianachede.com or by mail using the details provided below:

Adriana Chede Jewellery, 164 Weston Park, N8 9PN - London

 

Shipping


UK SHIPPING: We use Royal Mail services for any national delivery. Services cost £6.50 to the UK and it's free over £150.

If in stock, we aim to ship items within 5 days of purchase date. Not in stock items can take up to 4 weeks before being shipped.
If you need it by a specific date please don't hesitate to enquire before purchasing.
(Please note that Next Day Delivery is the type of service offered by Royal Mail, and if the piece is not in stock it will be shipped whenever ready within 4 weeks).

INTERNATIONAL SHIPPING: orders over £250 are free.
We use national courier companies in collaboration with Royal Mail for purchases under £250 and DHL/FEDEX/UPS for orders over £250.
Please note that your purchase may incur customs charges over a certain amount and these charges are on the customer's behalf.

Exchanges & Returns

We offer a 10-day return and exchange policy for unworn jewellery purchased online from date of receipt, in its original packaging and free of marks of wear. The customer is responsible for return shipping fees as well as any insurance and tracking during the process. All sales for any promotion and sales are final. Customers can get store credit for the amount, but please note we do not offer returns.

Please send us an e-mail with the title: 'Refund on order #xxx' to hello@adrianachede.com
and the piece back using a trackable service as we are not responsible for any items before they reach us.

Refunds once approved will be processed within 5 working days. Shippings are non-refundable.
*We do not accept returns on any bespoke, engraved or personalised pieces (for example, the Single Letter Pendant).

All non-personalised items can be exchanged for another piece held by Adriana Chede Jewellery. Please contact hello@adrianachede.com to discuss the details.

Return address:
Adriana Chede
1B Felix Avenue,
N8 9TL, London

Button label

Jewellery Care & Repair

Please refer to our Care & Repair page.

Click Here